Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Headley Legal Support Services, Inc., doing business as Skip Trace Services ("Company," "we," "us," or "our"), governing your use of our skip tracing and investigative services.

By accessing our website at www.skiptraceservices.com, submitting service requests, or engaging our services in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must immediately discontinue use of our services.

2. Service Description and Scope

2.1 Services Offered

Skip Trace Services provides professional investigative and locate services, including but not limited to:

• Person locate and skip tracing investigations
• Asset search and discovery services
• Property ownership verification and reverse property searches
• Background checks and comprehensive due diligence reports
• Driver license records research
• Motor vehicle registration lookups
• Employment verification services
• Witness and defendant location services

2.2 Service Delivery

Standard service completion timeframes are 24-72 hours from the time all required information is received. Rush services may be available by arrangement. Delivery times are estimates and not guarantees. Complex investigations may require additional time, and we will communicate any delays promptly.

2.3 Service Limitations

Our services are subject to the following limitations:

• Results depend on the accuracy and completeness of information provided by the Client
• Not all searches will yield successful results due to data availability and subject circumstances
• We do not guarantee specific outcomes or that requested information will be located
• Services are provided for lawful purposes only and in compliance with applicable federal and state regulations

3. Client Responsibilities and Acceptable Use

3.1 Permissible Purpose Requirement

Client warrants that all service requests are made for permissible purposes under the Fair Credit Reporting Act (FCRA), 15 U.S.C. § 1681 et seq., the Fair Debt Collection Practices Act (FDCPA), 15 U.S.C. § 1692 et seq., the Gramm-Leach-Bliley Act (GLBA), and all other applicable federal and state laws governing consumer information and privacy.

Permissible purposes include, but are not limited to:

• Collection of debt or enforcement of judgments
• Legal proceedings, including litigation support and witness location
• Real estate transactions and property ownership verification
• Professional investigative services conducted by licensed investigators
• Legitimate business transactions requiring identity verification

3.2 Prohibited Uses

Client expressly agrees NOT to use our services for any of the following purposes:

• Stalking, harassment, or intimidation of any individual
• Discriminatory practices prohibited by federal or state law, including employment discrimination, housing discrimination, or credit discrimination
• Identity theft, fraud, or any illegal activity
• Unauthorized marketing, solicitation, or commercial purposes unrelated to the stated permissible purpose
• Pre-employment screening without proper FCRA authorization and disclosure
• Violating any individual's privacy rights or civil liberties
• Any purpose that violates federal, state, or local law

3.3 Information Accuracy

Client is responsible for providing accurate, complete, and truthful information when submitting service requests. The Company reserves the right to refuse service or terminate service delivery if provided information is false, misleading, or incomplete.

3.4 Compliance Certification

By engaging our services, Client certifies that:

1. They have a permissible purpose under applicable law for requesting the information
2. They will use the information solely for the stated purpose
3. They will not disclose information obtained to unauthorized third parties
4. They will comply with all applicable federal and state laws governing use of consumer information
5. If applicable, they have obtained all necessary consents and provided all required disclosures

4. Fair Credit Reporting Act (FCRA) Compliance

4.1 Consumer Reporting Agency Disclaimer

Skip Trace Services is not a consumer reporting agency as defined by the FCRA. However, certain information we provide may be derived from consumer reports or public record information subject to FCRA requirements.

4.2 Client FCRA Obligations

If Client intends to use information obtained through our services for purposes covered by the FCRA (including employment decisions, credit decisions, insurance underwriting, or tenant screening), Client is solely responsible for:

• Obtaining proper authorization and providing required disclosures to consumers
• Complying with adverse action notice requirements
• Maintaining proper documentation of permissible purpose
• Following all FCRA procedural and substantive requirements

4.3 Pre-Adverse Action Process

Client acknowledges that if information obtained through our services is used in making adverse decisions (employment, credit, housing, etc.), Client must follow proper pre-adverse action and adverse action notice procedures as required by the FCRA, including providing the consumer with a copy of the information and a summary of rights.

5. Confidentiality and Data Security

5.1 Confidential Information

All information exchanged between Client and Company, including service requests, investigation results, and client communications, shall be treated as confidential. We maintain strict data security protocols to protect client information and investigation results.

5.2 Client Data Protection Obligations

Client agrees to:

• Maintain the confidentiality of all information received from the Company
• Implement appropriate security measures to protect received information
• Limit access to information to authorized personnel with a legitimate need to know
• Promptly notify the Company of any unauthorized disclosure or security breach

5.3 Information Retention and Disposal

Client is responsible for properly retaining and disposing of information received from the Company in accordance with applicable record retention laws and data security best practices, including secure destruction of physical records and electronic data sanitization.

6. Intellectual Property Rights

6.1 Company Intellectual Property

All content on our website, including text, graphics, logos, images, software, and reports generated by the Company, are the property of Headley Legal Support Services, Inc. or its licensors and are protected by United States and international copyright, trademark, and other intellectual property laws.

6.2 Limited License to Reports

Upon payment of applicable fees, Client receives a limited, non-exclusive, non-transferable license to use investigation reports and information solely for the stated permissible purpose. Client may not reproduce, distribute, modify, create derivative works, publicly display, or otherwise exploit any reports or information without express written permission.

6.3 Trademarks

Skip Trace Services, Headley Legal Support Services, and all associated logos and service marks are trademarks of Headley Legal Support Services, Inc. Client may not use any Company trademarks without prior written authorization.

7. Fees and Payment Terms

7.1 Service Fees

Fees for services are established based on service type, complexity, and urgency. Current fee schedules are available upon request and may be modified at any time. Custom pricing may be negotiated for enterprise clients or volume arrangements.

7.2 Payment Terms

Payment is due according to the following terms:

• New clients: Payment in advance prior to service delivery
• Established clients: Net 15 days from invoice date unless otherwise agreed in writing
• Expedited services may require advance payment regardless of client standing

7.3 No-Match, No-Fee Guarantee

For standard person locate services, if we are unable to provide verified current contact information, no fee will be charged for that specific search. This guarantee does not apply to:

• Expedited or rush services
• Comprehensive background investigations
• Asset searches or property verification services
• Searches where partial results are provided
• Cases where Client-provided information is insufficient or inaccurate

7.4 Late Payment

Past due invoices will accrue interest at the rate of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is lower. Company may suspend services to clients with past due accounts and may engage collection agencies or pursue legal action to recover unpaid amounts.

8. Warranties and Disclaimers

8.1 Service Warranty

We warrant that our services will be performed in a professional and workmanlike manner consistent with industry standards. We use commercially reasonable efforts to provide accurate and current information.

8.2 Information Accuracy Disclaimer

WHILE WE STRIVE FOR ACCURACY, THE COMPANY MAKES NO WARRANTY OR GUARANTEE REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY INFORMATION PROVIDED. Information is derived from third-party databases, public records, and other sources beyond our control. Client is responsible for independently verifying any information before taking action based on investigation results.

8.3 No Legal Advice

Our services do not constitute legal advice. Information provided is for investigative and informational purposes only. Clients should consult with qualified legal counsel regarding legal matters and compliance obligations.

8.4 Disclaimer of Warranties

EXCEPT AS EXPRESSLY PROVIDED IN SECTION 8.1, OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR COURSE OF PERFORMANCE.

9. Limitation of Liability

9.1 Consequential Damages Waiver

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL THE COMPANY, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST DATA, OR BUSINESS INTERRUPTION, ARISING OUT OF OR RELATING TO THESE TERMS OR USE OF OUR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.2 Liability Cap

THE COMPANY'S TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY CLIENT TO COMPANY FOR THE SPECIFIC SERVICE GIVING RISE TO THE CLAIM DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR ONE THOUSAND DOLLARS ($1,000), WHICHEVER IS GREATER.

9.3 Client Indemnification Obligations

This limitation of liability does not apply to Client's indemnification obligations set forth in Section 10.

10. Indemnification

Client agrees to indemnify, defend, and hold harmless the Company, its parent organization (Headley Legal Support Services, Inc.), affiliates, officers, directors, employees, agents, and contractors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

1. Client's use of our services in violation of these Terms
2. Client's violation of any applicable law, regulation, or third-party right
3. Client's use of information obtained through our services for prohibited purposes
4. Client's failure to comply with FCRA, FDCPA, GLBA, or other applicable consumer protection laws
5. Any misrepresentation or breach of warranty made by Client
6. Negligence or willful misconduct by Client
7. Any claim by a third party arising from Client's use of information provided by Company

This indemnification obligation shall survive termination of these Terms and any service agreement between the parties.

11. Dispute Resolution

11.1 Informal Resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or our services, the parties agree to first attempt to resolve the dispute through good-faith negotiations. Either party may initiate negotiations by providing written notice to the other party describing the dispute.

11.2 Mediation

If the parties are unable to resolve the dispute through informal negotiations within thirty (30) days, the parties agree to participate in non-binding mediation administered by the American Arbitration Association (AAA) or another mutually agreed mediator. Mediation shall take place in Broward County, Florida, or another mutually agreed location.

11.3 Binding Arbitration

If mediation does not result in resolution within sixty (60) days of initiation, any remaining dispute shall be resolved by binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall be conducted by a single arbitrator in Broward County, Florida.

The arbitrator's award shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction. Each party shall bear its own costs and attorneys' fees, unless the arbitrator awards such costs and fees to the prevailing party.

11.4 Exceptions to Arbitration

Notwithstanding the foregoing, either party may seek injunctive or equitable relief in a court of competent jurisdiction to prevent irreparable harm or to protect intellectual property rights.

11.5 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, ALL CLAIMS MUST BE BROUGHT IN THE PARTIES' INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, REPRESENTATIVE, OR PRIVATE ATTORNEY GENERAL PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING.

12. Termination

12.1 Termination by Client

Client may terminate an individual service request before work has commenced by providing written notice. If work has already begun, Client will be responsible for fees incurred up to the point of termination.

12.2 Termination by Company

We reserve the right to refuse service, terminate service agreements, or suspend access to our services immediately and without notice if:

• Client violates these Terms or engages in prohibited uses
• Client fails to pay invoices when due
• Client provides false or misleading information
• We have reasonable grounds to believe Client is using services for unlawful purposes
• Continuing service would expose Company to legal or regulatory liability
• Client engages in abusive or harassing behavior toward Company personnel

12.3 Effect of Termination

Upon termination:

• Client remains obligated to pay for all services rendered prior to termination
• Client's license to use reports and information terminates, except for properly retained records
• Provisions that by their nature should survive (including indemnification, limitation of liability, and dispute resolution) shall continue in effect

13. Governing Law and Jurisdiction

13.1 Governing Law

These Terms and any disputes arising out of or relating to these Terms or our services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

13.2 Venue

Subject to the arbitration provisions in Section 11, any legal action or proceeding relating to these Terms shall be instituted exclusively in the state or federal courts located in Broward County, Florida. Each party irrevocably submits to the exclusive jurisdiction and venue of such courts.

13.3 Federal Law Compliance

Notwithstanding the choice of Florida law, the parties acknowledge that federal laws including FCRA, FDCPA, GLBA, and other applicable federal statutes may govern certain aspects of the services and information provided.

14. General Provisions

14.1 Entire Agreement

These Terms, together with any signed service agreements, statements of work, or engagement letters, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior or contemporaneous understandings and agreements, whether written or oral.

14.2 Amendments

We reserve the right to modify these Terms at any time. Modifications will be effective immediately upon posting to our website. Continued use of our services after changes are posted constitutes acceptance of the modified Terms. Material changes will be communicated to active clients via email.

14.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

14.4 Waiver

No waiver of any provision of these Terms shall be deemed or shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. No waiver shall be binding unless executed in writing by the party making the waiver.

14.5 Assignment

Client may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of the Company. Company may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.

14.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including acts of God, natural disasters, war, terrorism, labor disputes, governmental actions, internet or telecommunications failures, or third-party database unavailability.

14.7 Independent Contractor

The Company is an independent contractor, and nothing in these Terms shall be construed to create a partnership, joint venture, agency, or employment relationship between the parties.

14.8 Notices

All notices required or permitted under these Terms shall be in writing and delivered by email, certified mail, or overnight courier to:

14.9 Headings

Section headings in these Terms are for convenience only and shall not affect the interpretation of any provision.

14.10 Counterparts and Electronic Signatures

These Terms and any related agreements may be executed in counterparts and by electronic signature, each of which shall be deemed an original and all of which together shall constitute one and the same instrument.

15. Contact Information

For questions about these Terms of Service or to report potential violations, please contact us:

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.